Its sad to say, but these days everyone seems to have a customer service nightmare. Rudeness, inattentiveness, and ineptitude the entire quality of service to the customer in America today seems to have hit an all-time low. All too often, its just plain dismal The discouraging thing about all this is the fact that for the past decade or two, corporate America has boasted about its dedication to improving service to the consumer. You've heard and read slogans like Our Customer is Number One Serving the Customer is Our Primary Goal, and the like. Despite these claims, there still hasn't been any across-the-board improvement in customer service. Customers complaints are increasing, and they're more disgruntled than ever A major national survey by the Telephone Doctor indicated that almost half of all consumers surveyed had discontinued doing business with a company during the past year because of poor service. Think of that half a . customer base gone to the competition Other research supports these findings.